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Q: How do I shop with Cooper Classics?

A: Cooper Classics is a wholesaler, meaning we sell to trade professionals (like retail stores or interior designers). As a consumer, you may easily find and shop our product through various retail partners.


Q: What is Cooper Classics minimum order?

A: We have no minimum order amount! All orders under $300 will incur a $10 handling fee, which will be added to your invoice.


Q: What forms of payment are accepted?

A: We accept all major credit cards.


Q: What happens if an item is on backorder?

A: You can still place an order for a backordered item. We will ship as available unless otherwise requested. Backordered items ship ~48 hours from time of arrival to our warehouse (ETA dates are updated daily for customer view on the website).


Q: How do I view pricing and availability?

A: Open an account with us or request an online login for your account! Once logged in, you can conveniently view pricing and availability.




Q: How much does Cooper Classics charge for shipping?

A: Shipping rates vary by delivery address and items ordered. The average small parcel shipping cost per item is ~$35 (does not apply to items flagged as FedEx or UPS OS or LTL). Please contact customer service for a quote if needed.


Q: How fast do orders ship?

A: We ship FedEx or UPS same day when the order is received before 2PM EST, or next-day if placed after that time (given that the item is currently in stock). LTL or stocking orders ship within a week due to routing time.


Q: How do I track my order?

A: Upon shipment of your order, we email a final copy of the invoice to the contact on file for your account. This invoice includes a TRACKING field that includes your tracking information. The invoice also includes a CARRIER field to clarify which carrier is delivering your order.


Q: Does Cooper Classics ship residential?

A: Yes! We can ship to any address that you provide on your PO. *Note that a $10 handling fee applies to any order shipped directly to your client.


Q: Does Cooper Classics ship international?

A: We ship to US/Canada based addresses. Otherwise, we can ship to your US-based freight forwarder and/or have your designated carrier pickup from our warehouse location.


Q: What is Cooper Classics return policy?

A: Merchandise may be returned with prior authorization from Customer Service. All returns will be subject to a 20% restocking fee and the return shipping charges. Items must be returned in their original packaging. Any item not returned in the original packaging will be subject to a 50% restocking fee.


Q: What if I receive a damaged/defective item?

A: Please submit a claim form here. 


We are more than happy to answer any other questions you may have! Please contact customer service for further inquiries.