ORDERING
Q: How do I shop with Cooper Classics?
A: Cooper Classics is a wholesaler, meaning we sell to trade professionals (like retail stores or interior designers). As a consumer, you may easily find and shop our product through various retail partners.
Q: What is Cooper Classics minimum order?
A: We have no minimum order amount! All orders under $300 will incur a $10 handling fee, which will be added to your invoice.
Q: What forms of payment are accepted?
A: We accept all major credit cards.
Q: What happens if an item is on backorder?
A: You can still place an order for a backordered item. We will ship as available unless otherwise requested. Backordered items ship ~48 hours from time of arrival to our warehouse (ETA dates are updated daily for customer view on the website).
Q: How do I view pricing and availability?
A: Open an account with us or request an online login for your account! Once logged in, you can conveniently view pricing and availability.
SHIPPING & RETURNS
Q: How much does Cooper Classics charge for shipping?
A: Shipping rates vary by delivery address and items ordered. The average small parcel shipping cost per item is ~$35 (does not apply to items flagged as FedEx or UPS OS or LTL). Please contact customer service for a quote if needed.
Q: How fast do orders ship?
A: We ship FedEx or UPS same day when the order is received before 2PM EST, or next-day if placed after that time (given that the item is currently in stock). LTL or stocking orders ship within a week due to routing time.
Q: How do I track my order?
A: Upon shipment of your order, we email a final copy of the invoice to the contact on file for your account. This invoice includes a TRACKING field that includes your tracking information. The invoice also includes a CARRIER field to clarify which carrier is delivering your order.
Q: Does Cooper Classics ship residential?
A: Yes! We can ship to any address that you provide on your PO. *Note that a $10 handling fee applies to any order shipped directly to your client.
Q: Does Cooper Classics ship international?
A: We ship to US/Canada based addresses. Otherwise, we can ship to your US-based freight forwarder and/or have your designated carrier pickup from our warehouse location.
Q: What is Cooper Classics return policy?
A: Merchandise may be returned with prior authorization from Customer Service. All returns will be subject to a 20% restocking fee and the return shipping charges. Items must be returned in their original packaging. Any item not returned in the original packaging will be subject to a 50% restocking fee.
Q: What if I receive a damaged/defective item?
A: Please submit a claim form here.
We are more than happy to answer any other questions you may have! Please contact customer service for further inquiries.
P: 540.483.5774 | E: SALES@COOPERCLASSICS.COM