FAQs

 

Ordering

 

 

How do I shop with Cooper Classics?

 

 

We only sell Cooper Classics products to trade professionals such as retail stores or interior designers. As a consumer, you may easily find and shop our product through various retail partners.

 

 

What is Cooper Classics minimum order?

 

 

We have no minimum order amount! All orders under $300 will incur a $10 handling fee, which will be added to your invoice.

 

 

What forms of payment are accepted?

 

 

We accept all major credit cards for payment. This includes Visa, Mastercard, Discover, and American Express. Legally, we are not permitted to accept credit cards from your customers.

 

 

How do I submit Payment?

 

 

Currently we do not take payments directly from our website. When a new account or order is created, our team sends an encrypted token to collect credit card information. 

 

 

What happens if an item is on backorder?

 

 

You can still place an order for backordered items. We will ship as available unless otherwise requested. Backordered items ship within 48 hours from time of arrival to our warehouse. ETA dates are updated daily on the website.

 

 

How do I view pricing and availability?

 

 

Open an account with us to gain access to our website. Once logged in, you can conveniently view pricing and availability.

 

 

Shipping & Returns

 

 

What shipping carriers do you use?

 

 

We ship small parcel items via Fedex or UPS. Most of our larger items are shipped via motor freight. White Glove delivery service is also available at an additional charge.

 

 

Where do you ship from?

 

 

We ship from our distribution center located in Rocky Mount, VA

 

 

How much does Cooper Classics charge for shipping?

 

 

Shipping rates vary by delivery address and items ordered. The average small parcel shipping cost per item is $40. Oversized and LTL items are more expensive with the shipping cost starting at $150. Our team can always provide shipping quotes if needed. Please contact customer service to receive a quote on your order. 

 

 

How fast do orders ship?

 

 

We ship small parcel items within 24 hours if the item is in stock and we have a valid credit card on file. We can also provide expedited shipping for an additional cost at request. Larger items and stocking orders ship within a week due to routing time.

 

 

How do I track my order?

 

 

Upon shipment of your order, we email a final copy of the invoice. This invoice includes the carrier and tracking number(s) for the items on the order. 

 

 

Does Cooper Classics ship residential?

 

 

We can ship to any residential address via Fedex/UPS or Motor Freight. A $10 handling fee applies to any order shipped directly to your client.

 

 

Does Cooper Classics ship international?

 

 

We ship to US/Canada based addresses. Otherwise, we can ship to your US-based freight forwarder or have your designated carrier pickup from our warehouse location.

 

 

What is Cooper Classics return policy?

 

 

Cooper Classics allows for returns within 30 days of receipt with prior authorization from Customer Service. Only small parcel and oversized items are eligible for return. LTL items are not eligible for returns. All returns will be subject to a 25% restocking fee and the return shipping charges. Items must be returned in their original packaging. Any item not returned in the original packaging will be subject to a 50% restocking fee.

 

 

What if I receive a damaged/defective item?

 

 

Please submit a claim form here. Claims must be submitted within 5 days of receipt. 

 

 

Products

 

 

Are products available in custom color or size?

 

 

During this time, we do not offer custom colors or custom frame sizes on our product. You can filter our product pages to find the color(s) and size(s) you are looking for. Our custom color collection has four styles that come in a variety of different pantone colors. You can visit this collection by navigating here.

 

 

Does Cooper Classics provide samples?

 

 

We only provide samples for our custom color collection. Please contact our team if interested.

 

 

Can medicine cabinets be recessed?

 

 

Yes, all of our medicine cabinets can be recessed or wall mounted. Please contact our team for specific specs if needed.  You can view our medicine cabinet hanging instruction guide here.

 

 

ORDERING

 

Q: How do I shop with Cooper Classics?

A: Cooper Classics is a wholesaler, meaning we sell to trade professionals (like retail stores or interior designers). As a consumer, you may easily find and shop our product through various retail partners.

 

Q: What is Cooper Classics minimum order?

A: We have no minimum order amount! All orders under $300 will incur a $10 handling fee, which will be added to your invoice.

 

Q: What forms of payment are accepted?

A: We accept all major credit cards.

 

Q: What happens if an item is on backorder?

A: You can still place an order for a backordered item. We will ship as available unless otherwise requested. Backordered items ship ~48 hours from time of arrival to our warehouse (ETA dates are updated daily for customer view on the website).

 

Q: How do I view pricing and availability?

A: Open an account with us or request an online login for your account! Once logged in, you can conveniently view pricing and availability.

 

SHIPPING & RETURNS

 

Q: How much does Cooper Classics charge for shipping?

A: Shipping rates vary by delivery address and items ordered. The average small parcel shipping cost per item is ~$35 (does not apply to items flagged as FedEx or UPS OS or LTL). Please contact customer service for a quote if needed.

 

Q: How fast do orders ship?

A: We ship FedEx or UPS same day when the order is received before 2PM EST, or next-day if placed after that time (given that the item is currently in stock). LTL or stocking orders ship within a week due to routing time.

 

Q: How do I track my order?

A: Upon shipment of your order, we email a final copy of the invoice to the contact on file for your account. This invoice includes a TRACKING field that includes your tracking information. The invoice also includes a CARRIER field to clarify which carrier is delivering your order.

 

Q: Does Cooper Classics ship residential?

A: Yes! We can ship to any address that you provide on your PO. *Note that a $10 handling fee applies to any order shipped directly to your client.

 

Q: Does Cooper Classics ship international?

A: We ship to US/Canada based addresses. Otherwise, we can ship to your US-based freight forwarder and/or have your designated carrier pickup from our warehouse location.

 

Q: What is Cooper Classics return policy?

A: Small parcel and oversized items may be returned with prior authorization from Customer Service. LTL items are not eligible for returns. All returns will be subject to a 20% restocking fee and the return shipping charges. Items must be returned in their original packaging. Any item not returned in the original packaging will be subject to a 50% restocking fee.

 

Q: What if I receive a damaged/defective item?

A: Please submit a claim form here. 

 

We are more than happy to answer any other questions you may have! Please contact customer service for further inquiries.

P: 540.483.5774 | E: SALES@COOPERCLASSICS.COM

 

!